In-person Returns & Exchanges
We are processing refunds and exchanges for good purchased in-store or online at the Bookstore Express Window (located in the Concourse) provided the merchandise you are returning meets our Refund Policy as outlined below.

Refund Policy
Please Note: All returns require a receipt.

Course Materials & Books (Required or Optional) for Courses

Textbooks must be returned in original, unopened packaging and in new condition. Do not write in, mark or read your textbook or open any accompanying software until you are certain about your courses. Textbook refunds are limited to the beginning of each term.

The last day to return textbooks for Fall 2021 term courses is September 24, 2021.

Custom Courseware

All custom courseware is NON-REFUNDABLE.

Course Supplies
All stationery and supply items required for a course, as well as lab coats and equipment, are NON-REFUNDABLE.

Clothing & General Merchandise
Clothing and general merchandise can be returned within 14 days of purchase with original receipt. Please ensure that all clothing tags are still on the garments being returned. All returns must be in original condition and unworn.

Return of Merchandise Purchased Online
If the Campus Store has sent the wrong item when packing your order or if the instructor has dropped a book from their course (to be confirmed by Instructor), then the store will provide you with a prepaid return shipping label so you can send the goods back to us. To request a prepaid shipping label, please fill out the Returns Form at the bottom of this page. 

For all other purchases, you are responsible for covering the cost of shipping the goods back to the store or you can hold the item until such time as we can offer in-person returns. In the case of an exchange, the store will cover the cost of shipping any replacement goods back to you.

  1. Prior to returning your item, please review the information provided on this page to ensure the goods are eligible for a refund and that you are within the return timelines. If shipping a textbook, your box must be postmarked on or before the refund deadline.
  2. We recommend that you use tracked shipping to return items to us as the goods are your responsibility until we receive them. Please include a note with why you are returning the item, in addition to your proof of purchase (receipt or order confirmation email).
  3. Please note: your shipping costs are NON-REFUNDABLE

 Exchange of Merchandise Purchased Online

Prior to exchanging your item, please review our refund policy to ensure the goods are eligible and that you are within the stated timelines.
To begin an exchange:
 

Shipping Exchange:

  1. Fill out a Return Form with the details of what you would like to exchange. We will send you a pre-paid return label so you can ship back the item to us and we will process the exchange as per your instructions and ship it to you at no charge. 
  2. In the case of an exchange, you are responsible for the packing and the shipping of the merchandise back to the store: Laurier Bookstore, 50 Bricker Ave. Waterloo, ON N2L 3C5. We recommend that you use recorded delivery to return items to us as the goods are your responsibility until we receive them. Please include a note with why you are returning the item, in addition to your proof of purchase (receipt or order confirmation email).

 Processing of Refunds

If you are shipping a return back to us, the refund will be processed upon our receipt of the physical goods and will appear on your card within 3 to 5 business days.

Goods Damaged in Transit
Any damages or short shipments must be reported within three days of delivery / pick-up. Please fill out a web order inquiry form. Be sure to take photos of any damage to the packaging as well as photos of the damaged merchandise itself. The staff member following up on your inquiry will request these images as they are used in our discussions with the shipping company.

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