Online Returns & Exchanges Policy

*The Laurier Bookstore remains closed during COVID-19 and is only facilitating online orders. Our return policy may change as the situation develops, please refer to this page for up-to-date information. 

Our Returns and Exchanges Policy for all purchases made through the Laurier Bookstore Website. 

NOTE: This Returns and Exchanges policy applies only to items purchased from the Laurier Bookstore Online Store.

No returns or exchanges will be processed without prior authorization.

While the Laurier Bookstore tries to ensure that every shipment sent to our customers (you) is correct there may be occasions when the product does not perform as expected or it is necessary to make a return if you have dropped or switched courses. In these cases the Laurier Bookstore will refund the full cost of the original item, to the credit card used to originally pay for the order.

In order to return or exchange items you must first contact us within 14 calendar days of receiving the original order. In order to do this, and to ensure that your email is not accidentally rejected by our systems as spam, please complete our Returns Form at the bottom of this page.

We will then contact you by email with full instructions relating to the return and a prepaid shipping label to be printed and placed on the package.

 If the Goods Arrived Damaged or Were Not What You Ordered

If the goods that you ordered from the Laurier Bookstore Online Store arrived damaged or were not what you ordered, the Laurier Bookstore will refund the original purchase price and will pay for the shipping to return the goods to the store. If you wish to exchange for the originally ordered items we will ship them to you at no additional charge.

Refunds to your credit card will take place only when we receive the goods at our store.

 If You Changed Your Mind

If you decide, upon receiving the goods, you do not wish to keep them the Laurier Bookstore will refund the original purchase price, provided that the goods are returned in saleable condition. If you wish to exchange the items the Laurier Bookstore will provide the exchanged items and charge the difference in price.

Any refunds to your credit card will take place only when we receive the goods at our store.

 Changes to This Policy

The Laurier Bookstore reserves the right to change this policy without notice at any time. In case of a change to this policy between the time that an order is made and the return, the policy in effect at the time the order was placed will apply.

 For More Information

Phone: 519-884-0710 ext. 2813/3851

Email: orders@wlubookstore.com

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