Return of Merchandise Purchased Online
If the Campus Store has sent the wrong item when packing your order or if the instructor has dropped a book from their course (to be confirmed by Instructor), then the store will provide you with a prepaid return shipping label so you can send the goods back to us. To request a prepaid shipping label, please fill out the Returns Form  
For all other purchases, you are responsible for covering the cost of shipping the goods back to the store or for bringing the return to our service window during our hours of operation. In the case of an exchange, the store will cover the cost of shipping any replacement goods back to you.

  1. Prior to returning your item, please review the information provided on this page to ensure the goods are eligible for a refund and that you are within the return timelines. If shipping a textbook, your box must be postmarked on or before the refund deadline.
  2. If living locally, you can visit our web order window. Our web order window will be open as of September 23rd and is located in the Concourse, adjacent to the Bookstore. The web order window will facilitate online order pick-ups (A-F) and refunds. Covid cleaning practices are in place and customers are required to practice social distancing and to wear face-covering while inside the building. 
  3. If you cannot visit our web order window, you are responsible for the packing and the shipping of the merchandise back to the store: Laurier Bookstore, 50 Bricker Ave. Waterloo, ON N2L 3C5.
  4. We recommend that you use recorded (trackable) delivery to return items to us as the goods are your responsibility until we receive them. Please include a note with why you are returning the item, in addition to your proof of purchase (receipt or order confirmation email).
  5. Please note: your shipping costs are NON-REFUNDABLE

 Exchange of Merchandise Purchased Online

Prior to exchanging your item, please review our refund policy to ensure the goods are eligible and that you are within the stated timelines.
Web Order Window Exchange:

  1. Email apacheco@wlu.ca and include information about the item you would like to exchange and what you would like to exchange it for.
  2. Once you receive an email confirmation come to the web order window with the receipt and the item(s) you would like to exchange from your original order.
  3. The item you are exchanging for will be ready to be picked up provided your original item meets our return conditions. 
    Shipping Exchange:
  4. Fill out a Return Form with the details of what you would like to exchange.  Note: You will need to reorder this item in the correct size/colour on our website, but we will provide you with a free shipping label so that you don’t have to pay for shipping on this order.
  5. In the case of an exchange, you are responsible for the packing and the shipping of the merchandise back to the store: Laurier Bookstore, 50 Bricker Ave. Waterloo, ON N2L 3C5. We recommend that you use recorded delivery to return items to us as the goods are your responsibility until we receive them. Please include a note with why you are returning the item, in addition to your proof of purchase (receipt or order confirmation email).

 Processing of Refunds

Refunds processed in store will be processed as received to the original card. If you are shipping a return back to us, the refund will be processed upon our receipt of the physical goods and will appear on your card within 3 to 5 business days.

Goods Damaged in Transit
Any damages or short shipments must be reported within three days of delivery / pick-up. Please fill out a web order inquiry form. Be sure to take photos of any damage to the packaging as well as photos of the damaged merchandise itself. The staff member following up on your inquiry will request these images as they are used in our discussions with the shipping company.

REFUND POLICY

All returns require a receipt. 

Course Materials & 
Books (Required or Optional) for Courses

Textbooks must be returned in original, unopened packaging and in new condition. Do not write in, mark or read your textbook or open any accompanying software until you are certain about your courses. Textbook refunds are limited to the beginning of each term. 

Custom Courseware
All custom courseware is NON-REFUNDABLE.

Course Supplies
All stationery and supply items required for a course, as well as lab coats and equipment, are NON-REFUNDABLE.

Clothing & General Merchandise
Clothing and general merchandise can be returned within 14 days of purchase with original receipt. Please ensure that all clothing tags are still on the garments being returned. All returns must be in original condition and unworn.

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