Course materials staff

The course materials team is accountable for the procurement of course materials and ensuring the availability and accuracy of materials for resale through the Hawk Shop. We strive to build strong working relationships with faculty and department coordinators, ensuring a high level of customer satisfaction is maintained in all dealings.

Mary is committed to providing excellent customer service and is accountable for managing and developing an effective and efficient service for faculty and the university community.

The Laurier Bookstore Course Materials team is here to provide assistance through every step of the course materials order process. We can help you navigate through the myriad of content options which are available. These include not just new, textbook bundles and custom publications, but also digital textbook access and various e-book options. We strive to create fair and equitable pricing solutions for students and the university community.

Once we receive your order, we:

• Confirm availability, edition and package components.
• Provide options in relations to digital vs. print.
• Determine order quantity and acquire inventory.
• Follow up to determine delivery ETA.
• Contact you directly to communicate if there are problems or issues with your order.

Our goal is simple, to have your books available when you need them, to order sufficient quantities to cover demand and to communicate to you any problems related to your academic materials order.