FAQ
Answers to our most frequently asked questions about custom orders. Don't see what you're looking for? Get in touch with our team — we're happy to help.
Please contact us and we would be happy to share a quote based on your design and quantity.
No, all prices include design, artwork, setup, and shipping to all campus locations. Taxes will be applied as applicable.
Many products are available for large quantity discounts, please contact us for more details.
We approve all designs using the guidelines set by the University. We can help you make any adjustments if needed.
Our experienced team can guide you in creating a design as well as working with our vendors to create more options.
We accept .jpg, .ai, .eps or .png
No, we cannot accept svg files.
Most custom orders take 4-6 weeks to arrive.
Free pickup options at all campuses are available. Domestic and international courier options are also available, visit our Shipping Page for all shipping details.
We accept Pcard, Debit, Visa, & Mastercard. For your security all debit, credit and Pcard payments must be made in person at our Waterloo and Brantford locations.
We require payment in full when the order is placed.
- The Branding Company — www.tbcgs.com
- Safeguard Marketing Solutions — www.brandwithsms.com
Still have questions?
Our custom orders team is happy to help — reach out any time.
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