** ALL RETURNS REQUIRE THE ORIGINAL SALES RECEIPT **
Textbooks
SPRING TERM RETURNS ACCEPTED: Monday, September 20th, 2010 until Saturday, October 2nd, 2010.
ABSOLUTELY NO RETURNS WITHOUT A RECEIPT.
NO RETURNS ON LAURIER CUSTOM COURSEPACKS.
NO RETURNS ON SHRINKWRAPPED TEXTBOOKS OUT OF THE PLASTIC.
We offer a full refund for textbooks in mint condition that are returned with receipt within the refund period of each term. If you drop a course after the refund deadline, you can return books until the final drop date of classes with a LORIS account printout and receipt, as long as the book is in resalable condition. A 10% Restocking Fee will apply.
Books purchased after the return deadline cannot be returned unless the course is dropped and you have a printout of your LORIS account. The books must be in mint condition and a sales receipt must be presented. A 10% Restocking Fee will apply.
Exemptions:
1. Packaged textbooks are exempt from this policy and are non-returnable if the package seal is broken.
2. Custom Laurier Coursepacks are exempt from this policy and are non-returnable.
General Merchandise
Gifts and clothing items may be returned within 14 days of purchase. Items must be in new condition with tags attached and accompanied by a sales receipt.
CDs/DVDs are non returnable.
General Books
General Books can be exchanged within 14 days of original purchase. Books must be in new condition accompanied by a sales receipt.
Computer Products
Computer hardware, software and accessories may be returned within 14 days of purchase. Merchandise must be in original packaging and in perfect condition. Computer software packages must be unopened. If you have defective merchandise please return the item as soon as possible as we may be able to offer a replacement or manufacturer’s warranty.
Online Orders
Returns made from purchases online must follow the return policies stated above.
Merchandise must be in original packaging and in mint condition, items damaged during the return shipment will not be accepted.
We recommend that packages being returned are insured using a traceable shipping method (i.e. Purolator Courier or Priority Post). We do not accept responsibility for items lost in transit.
The original receipt must be returned with the product. Refunds are issued in the original form of payment. The return can be made to the Laurier Bookstore and must be postmarked within 14 calendar days from the original purchase.
Original shipping charges are refunded only when the return is due to an error in processing or shipping by the Bookstore or the product is defective.
Please send returns to:
Laurier Bookstore
Attn: Web Orders - Returns
50 Bricker Ave.,
Waterloo, ON N2L 3C5
