Refund

RETAIL SERVICES RETURN POLICY

Textbooks:

We offer a full refund for textbooks in new condition that are returned with receipt by the end of the second week of classes. If you drop a course after the refund deadline, you can return books until the final drop date of classes with a LORIS account printout and receipt, as long as the book is in new condition. No restocking fee will be applied.

RENTAL BOOKS - Please refer to your Rental Agreement for terms, conditions and rental return deadline date.

Exemptions:

Packaged textbooks are exempt from this policy and are non-returnable if the package seal is broken

Custom Laurier Coursepacks are exempt from this policy and are non-returnable.

You must have a copy of your receipt.

General Merchandise:

Gifts and clothing items may be returned within 14 days of purchase. Items must be in new condition with tags attached and accompanied by a sales receipt

CDs/DVDs are non-returnable.

General Books:

General Books can be exchanged within 14 days of original purchase. Books must be in new condition accompanied by a sales receipt.

Computer Products:

Computer hardware, software and accessories may be returned within 14 days of purchase. Merchandise must be in original packaging and in perfect condition. Computer software packages must be unopened. If you have defective merchandise please return the item as soon as possible as we may be able to offer a replacement or manufacturer’s warranty.

ONLINE ORDERS FOR ALL LOCATIONS:
Returns made from purchases online must follow the return policies stated above.
Merchandise must be in original packaging and in mint condition, items damaged during the return shipment will not be accepted.

We recommend that packages being returned are insured using a traceable shipping method (i.e. UPS Courier or Priority Post). We do not accept responsibility for items lost in transit.The original receipt must be returned with the product. Refunds are issued in the original form of payment. The return can be made to either the Laurier Bookstore or Stedman Community Bookstore and must be postmarked within 14 calendar days from the original purchase.

Original shipping charges are refunded only when the return is due to an error in processing or shipping by the Laurier Bookstore or the product is defective.

Please send Laurier Bookstore (TechShop), & Hawk Shop returns to:

Laurier Bookstore
Attn: Web Orders - Returns
50 Bricker Ave.,
Waterloo, ON N2L 3C5

Please send Stedman Community Bookstore and Brantford TechShop returns to:

Stedman Community Bookstore
Attn: Web Orders – Returns
150 Dalhousie Street,
Brantford, Ontario
N3T 2J4

Retail Services wants to make your online shopping experience as easy as possible.

Pick Up Orders:
FREE! When you checkout you have the choice of picking it up at either the Laurier Bookstore or Stedman Community Bookstore. Please allow 2 business days for processing of orders, excluding weekends. Orders placed Friday will not be available until Monday afternoon.

Please Note:

At the beginning of each term we will have a pickup location at the Laurier Kitchener Campus for students in the Lyle. S. Hallman Faculty of Social Work. Pick-up dates and times are noted at the beginning of each term when placing your order.

Shipping Charges:

The Bookstore has the following shipping rates:

Ontario UPS:
$8.00 fixed rate

Quebec UPS:
$15.00 fixed rate

Rest of Canada UPS:
$20.00 fixed rate

U.S. UPS:
$28.00 fixed rate

International
$50.00 fixed rate

Rates for other countries may vary depending on weight, product or destination. If shipping rate varies, the Bookstore will contact you and confirm actual rates before billing and shipping.

Shipping Information:
Shipped orders should arrive in 2-3 business days and are delivered by UPS Canada. Please note: a signature is required at the time of drop-off. If no one is available, a notice will be left at the home/apt. with a pickup location. The package must be picked up within 7 days, or it will be returned to the Bookstore.

Please Note: Shipping is not available to on-campus Laurier Residences.

Orders going to R.R.#’s, P.O. boxes or are delivered by Post and may take longer to arrive.

 

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